F.A.Q
F.A.Q β GVO Beauty
π¦ When will I receive my order?
Orders are processed within 1β2 business days (excluding weekends and holidays).
Delivery time within the U.S. is usually 3 to 7 business days, depending on your location and order volume.
π How can I track my order?
As soon as your order ships, you will receive an email with your tracking link.
Make sure to check your spam folder if you canβt find it.
π Do you ship internationally?
No. We currently ship within the U.S. only, excluding territories such as Hawaii, Alaska, Puerto Rico, Guam, etc.
π Can I return or exchange my product?
For hygiene reasons, we do not accept returns or exchanges once the product has been opened or used.
If a package is returned due to an incorrect address or refusal, we will issue a refund minus shipping fees upon receipt at the warehouse.
β οΈ What if my item is damaged?
No worries!
Please email us at support@gvobeauty.com with your order number and photos of the item and packaging.
Weβll review your request and send a replacement or refund as applicable.
π§ Is the Glow Brush waterproof?
Yes! The Glow Brush is fully waterproof and can be safely used in the shower or at the sink.
Just avoid prolonged exposure of the charging port to water.
π How long does the battery last?
The Glow Brush battery typically lasts 2 to 3 weeks depending on usage.
It fully charges via USB in 1 to 2 hours.
π‘οΈ How do I use the heating function?
Press the dedicated button to activate the metal heating plate on the back side.
The gentle heat helps serums and creams absorb more deeply into the skin.
𧴠Do I need a special cleanser to use the Glow Brush?
No, you can use your usual face cleanser (gel, foam, or cream).
Just avoid abrasive or grainy formulas that may damage the silicone bristles.
π How can I contact you?
Simply email us at support@gvobeauty.com
We usually respond within 24 to 48 hours (excluding weekends).